Commonly asked questions and answers about the Get on Track Challenge
Before embarking on any kind of health and wellness journey, you’re going to have a lot of questions.
We welcome your questions and encourage you to check out our FAQs below. If your query isn’t covered, please feel free to submit your question to us via our contact form.
Your Health Profile provides you with information about your healthy habits and your health risks. You need to attempt your Health Profile before the end of Day 3 of your challenge (11.59pm Wednesday) to be able to participate in it. Failure to do so will mean you are removed from the challenge. If you complete all the questions in your pre-challenge Health Profile, you will be given 1,000 bonus steps to kick start you on the track.
At the end of the challenge, you can update your Health Profile to see what improvements you've made to your health. By attempting this post-challenge Health Profile, you can get another 1,000 bonus steps. If all people in your team do this, this means you could get 4,000 bonus steps for your team which might help you to win the challenge!
You can enter in your daily activity in three ways:
To make this fair, we’re converting all physical activity into steps and kilometres to move you along the track. But remember, you should try to log each day’s activity even if you had no planned physical activity.
To make your physical activity steps comparable to those for people using a pedometer, we have allocated a base number of steps to account for your daily incidental activity. This number is based on research published in scientific journals. You will get 5,000 steps for any day you indicate ‘no’ to having physical activity to log, or any day you are just logging your planned physical activity with no pedometer steps added. You won’t get any steps if you don’t indicate ‘yes’ or ‘no’ to having physical activity to log.
You won’t receive any additional base steps for incidental physical activity as these should be included in your daily pedometer count. Make sure you are wearing your pedometer for as much of the day as possible. If you did any physical activity like swimming or cycling that is NOT included in your step count, you can add this into the ‘planned or additional activity’ section. To make entering your steps easier, we’ve linked up with Fitbit, Jawbone, and Garmin. If you use any of these devices to track your daily steps, you can turn on a function in your settings to sync your data with your Get on Track account.
Your fitness tracker will not automatically convert activities such as cycling or swimming into steps, these will need to be logged manually.
Please give it 24 hours as sometimes there can be a lag. If problems persist beyond this, please contact us.
The Get on Track Challenge has been designed for adults and, as such, the information and layout may not be relevant to younger demographics. Please refer to the Department of Education's Take the Challenge program.
All you need to do is record the number of serves of fruits and vegetables you’ve had each day.
We've allocated each serve of fruit and vegetable a certain number of steps. So, if you’ve had 0 serves, or you haven’t entered any data for a day, you won’t get any steps allocated. Even if you didn’t consume any fruit or
If you meet daily fruit consumption guidelines (2 serves), you will get bonus steps added to your tally. The same applies to meeting daily vegetable consumption guidelines (5 serves). If you’re meeting the guidelines of 2 fruit and 5
More than 2 serves of fruit and more than 5 serves of veg won’t count towards your steps.
If you have forgotten to enter your physical activity or fruit and vegetable intake on any day, you can go back and enter it in up until 3 business days after the end of the challenge. Since all challenges will end on a Monday morning, this means you will get up until 11.59pm of that Wednesday to enter in your data.
If you want, you can record how much water you are drinking each day, the amount of sleep you are getting each night, and how you are feeling. This is for your own purposes and won’t contribute to moving along the tracks, but can help give you a bigger picture of your overall health.
Since all physical activity and fruit and veg is converted into steps, how you move along the track is relatively straight forwards. For each step you are allocated, you will move along the track 0.75
We've chosen tracks carefully based on the number of steps required per person per day to finish it. Based on a team of four people, each person will need to be moderately physically active for 30 minutes on most days and consume 2 fruit and 5
Since each team will be able to see their daily movement along the track, try to enter in your data each day to keep your team’s progress up to date. You’ll get the most benefit out of the challenge if you’re honest with yourself and with us about your physical activity and dietary
A step is
Up to 4 people can be in each team. We’ve limited the number to 4 to
You can register for a challenge up until the end of Day 3 (11.59pm Wednesday) of the Challenge, but your invitation will expire at 11.45pm to allow enough time to register and join a team. This cut-off point is for Official Diabetes WA Challenges and Create Your Own Challenges. After this point, you will no longer be able to register for that Challenge. Official Diabetes WA Challenges will be starting approximately every 9 weeks, so if you miss one there is not long until the next one begins, or you can create your own challenge for your workplace or social group.
A Competition Coordinator is
This is the person who manages multiple teams for your workplace or group (community group/family/friends). They can invite people to the challenge, see the teams linked to their workplace or group, and see which participants from their workplace or group are inactive in the challenge or did not start. For a Create Your Own Challenge, this person will be responsible for setting up the challenge.
Team Captains are responsible for managing a single team in the challenge. They can invite people to their team, see each team member’s total
Unfortunately, you can only be in one challenge at a time. This applies to both Official and Create Your Own Challenges. You can join another challenge after the winning team has been announced and your post-program health profile has closed for your current challenge.
If you no longer want to participate in your challenge, you can simply stop logging in and tracking your data. Alternatively, your Team Captain can remove you from the team which will effectively remove you from the challenge once the registration period had closed. Diabetes WA can also remove you from a challenge at your request.
Nothing. The Get on Track Challenge is 100% free. The program is a component of the WA Healthy Workers Initiative which is jointly funded by the Western Australian and Australian Governments.
Official Diabetes WA Challenges run over the course of 6 weeks. For Create Your Own Challenges, the length depends on the length your Workplace or Group Coordinator selects from 4, 6, 8, or 12 weeks.
You can reset your password by clicking 'forgot your password' on the login page. Once you enter your email address you used to set up your account, we'll send you a temporary password which you can use to
You may have made an error in your email address when you registered for the program. You will need to contact us so we can check your email address.
If you haven’t logged in for a couple weeks during the challenge, we’ll send you a reminder email to keep tracking your healthy habits. You will remain in the challenge.
It’s possible your emails may have been filtered as spam. Check your junk mail. To avoid this happening, you can add our email address to your ‘safe senders’ list. If you still can’t find any emails, contact us immediately and we will investigate.
You can share the page via Facebook and Instagram, email the website link or pass on our details so people can give us a call. If you are a Workplace or Group Coordinator, there are templates and tools available in your dashboard to share with your colleagues.
Besides providing feedback to you about your health risks and behaviours and showing you your progress, we need to make sure the program works and that it is well-received by you, our target audience. We do this by asking you about your knowledge, attitudes, and health behaviours, as well as getting feedback about the program. By accepting the terms and conditions, you have agreed to Diabetes WA using your de-identified information in this way. If you have any concerns about this, please contact us. Collecting this information also helps to ensure that programs like this one remain free of charge.
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Many government and corporate IT environments issue users with older versions of the web browser Internet Explorer. Despite being alerted for many years that those versions pose a security threat and a horrible user experience they still persist with them. You should not be using anything older than IE 10 for this site to work properly.
Visit http://supportdetails.com and it will give you your browser version, screen resolution and more.
Make sure that you're clicking on the text inside the button, rather than on the white space.
You can use the same login for both accounts, but you still need to set up a new account with each. Data does not carry over as both programs have different requirements.
Cookies are small bits of data that we store in your web
Please contact us and we can supply you with a list of email addresses for your group.
There is some merchandise available upon request. Please be aware that this is entirely subject to availability, and would need to be picked up from our Subiaco office. Please email contact us to find out more.
1 Lally P, van Jaarsveld CHM, Potts HWW, Wardle J. How are habits formed: Modelling habit formation in the real world. Eur J Soc Psychol. 2009; 40(6):998-1009. DOI:10.1002/ejsp.674