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FAQ

Commonly asked questions and answers about the Get on Track Challenge


Before embarking on any kind of health and wellness journey, you’re going to have a lot of questions.

We welcome your questions, and encourage you to check out our FAQs below. If your query isn’t covered, please feel free to submit your question to us via our contact form .

What is my Health Profile?

Your Health Profile provides you with information about your healthy habits and your health risks. You need to attempt your Health Profile before the end of Day 3 of your challenge (11.59pm Wednesday) to be able to participate in it. Failure to do so will mean you are removed from the challenge. If you complete all the questions in your pre-challenge Health Profile, you will be given 1,000 bonus steps to kick start you on the track.

 

At the end of the challenge, you can update your Health Profile to see what improvements you've made to your health. By attempting this post-challenge Health Profile, you can get another 1,000 bonus steps. If all people in your team do this, this means you could get 4,000 bonus steps for your team which might help you to win the challenge!

How do I enter in my physical activity?

You can enter in your daily activity in three ways:

  1. You can enter your daily physical activity by time and intensity. You can enter multiple physical activity intensities for one day to make sure we accurately capture all your hard work. You should only include your planned physical activity .
  2. You can enter your daily pedometer steps. You will need to include ALL your steps for the day, including any incidental activity.
  3. If you are using a pedometer, but have done some activity that isn't included in your daily step count (like cycling or swimming), you can enter this by using the planned or additional activity function.

To make this fair, we’re converting all physical activity into steps and kilometres to move you along the track. But remember, you should try to log each day’s activity even if you had no planned physical activity.

People entering in just their time and intensity of physical activity (no pedometer steps):

To make your physical activity steps comparable to those for people using a pedometer, we have allocated a base number of steps to account for your daily incidental activity. This number is based on research published in scientific journals. You will get 5,000 steps for any day you indicate ‘no’ to having physical activity to log, or any day you are just logging your planned physical activity with no pedometer steps added. You won’t get any steps if you don’t indicate ‘yes’ or ‘no’ to having physical activity to log.

If you’re entering in pedometer steps:

You won’t receive any additional base steps for incidental physical activity as these should be included in your daily pedometer count. Make sure you are wearing your pedometer for as much of the day as possible. If you did any physical activity like swimming or cycling that is NOT included in your step count, you can add this into the ‘planned or additional activity’ section. To make entering your steps easier, we’ve linked up with Fitbit, Jawbone, and Garmin. If you use any of these devices to track your daily steps, you can turn on a function in your settings to sync your data with your Get on Track account.

 If you're using a fitness tracker to log your activity other than steps:

Your fitness tracker will not automatically convert activities such as cycling or swimming into steps, these will need to be logged manually.

I don't think my device is syncing properly.

Please give it 24 hours as sometimes there can be a lag. If problems persist beyond this, please contact us.

Is this program appropriate for school groups?

The Get on Track Challenge has been designed for adults and, as such, the information and layout may not be relevant to younger demographics. Please refer to the Department of Education's Take the Challenge program.

 

How do I enter my fruit and vegetable intake?

All you need to do is record the number of serves of fruits and vegetables you’ve had each day.

We've allocated each serve of fruit and vegetable a certain number of steps. So, if you’ve had 0 serves, or you haven’t entered any data for a day, you won’t get any steps allocated. Even if you didn’t consume any fruit or vegetables though, you should still try to remember to enter your data.

If you meet daily fruit consumption guidelines (2 serves), you will get bonus steps added to your tally. The same applies to meeting daily vegetable consumption guidelines (5 serves). If you’re meeting the guidelines of 2 fruit and 5 veg in a day, you get a bigger steps bonus added.

More than 2 serves of fruit and more than 5 serves of veg won’t count towards your steps.

 

What happens if I forget to enter in my data?

If you have forgotten to enter your physical activity or fruit and vegetable intake on any day, you can go back and enter it in up until 3 business days after the end of the challenge. Since all challenges will end on a Monday morning, this means you will get up until 11.59pm of that Wednesday to enter in your data.

 

Entering other healthy habits

If you want, you can record how much water you are drinking each day, the amount of sleep you are getting each night, and how you are feeling. This is for your own purposes and won’t contribute to moving along the tracks, but can help give you a bigger picture of your overall health.

 

How does my team move along the track?

Since all physical activity and fruit and veg is converted into steps, how you move along the track is relatively straight forwards. For each step you are allocated, you will move along the track 0.75 metres. So, if in one day you've got a total 8500 steps, you will move 6375 metres, or 6.375 kilometres.

We've chosen tracks carefully based on the number of steps required per person per day to finish it. Based on a team of four people, each person will need to be moderately physically active for 30 minutes on most days and consume 2 fruit and 5 veg on most days to get the required number of steps to finish the challenge. If you complete the track before the challenge ends, your team will move back along the track and continue to accumulate steps and kilometres.

 Since each team will be able to see their daily movement along the track, try to enter in your data each day to keep your team’s progress up to date. You’ll get the most benefit out of the challenge if you’re honest with yourself and with us about your physical activity and dietary behaviours.

 

What is the difference between a step and a stride?

A step is the distance between the heel of one foot and the heel of the other foot walking at your usual pace. A stride is the distance from the heel of one foot until the heel of that same foot hits the ground again at your usual walking pace. We use steps for all our calculations, and your pedometer steps should be reported using this measure.

 

How many people can be in each team?

Up to 4 people can be in each team. We’ve limited the number to 4 to minimise the need for handicaps to be built in to the tracking. This means that your physical activity and nutrition directly relate to how far you move along the track, no matter how many people are in your team. So, if you’re a one man or woman team, you might just need to work that bit harder to keep up with the others!

 

When is the registration cut-off?

You can register for a challenge up until the end of Day 3 (11.59pm Wednesday) of the Challenge, but your invitation will expire at 11.45pm to allow enough time to register and join a team. This cut-off point is for Official Diabetes WA Challenges and Create Your Own Challenges. After this point, you will no longer be able to register for that Challenge. Official Diabetes WA Challenges will be starting approximately every 9 weeks, so if you miss one there is not long until the next one begins, or you can create your own challenge for your workplace or social group.

 

What is a Competition Coordinator?

A Competition Coordinator is the person who sets up the challenge. For official challenges, this is Diabetes WA.

 

What is a Workplace or Group Coordinator?

This is the person who manages multiple teams for your workplace or group (community group/family/friends). They can invite people to the challenge, see the teams linked to their workplace or group, and see which participants from their workplace or group are inactive in the challenge or did not start. For a Create Your Own Challenge, this person will be responsible for setting up the challenge.

 

What is a Team Captain?

Team Captains are responsible for managing a single team in the challenge. They can invite people to their team, see each team member’s total kilometres, and see which participants from their team are inactive in the challenge or did not start.

 

Can I participate in multiple challenges at once?

Unfortunately, you can only be in one challenge at a time. This applies to both Official and Create Your Own Challenges. You can join another challenge after the winning team has been announced and your post-program health profile has closed for your current challenge.

 

Can I remove myself from a challenge?

If you no longer want to participate in your challenge, you can simply stop logging in and tracking your data. Alternatively, your Team Captain can remove you from the team which will effectively remove you from the challenge once the registration period had closed. Diabetes WA can also remove you from a challenge at your request.

 

How much does it cost?

Nothing. The Get on Track Challenge is 100% free. The program is a component of the WA Healthy Workers Initiative which is jointly funded by the Western Australian and Australian Governments.

 

How long are the challenges?

Official Diabetes WA Challenges run over the course of 6 weeks. For Create Your Own Challenges, the length depends on the length your Workplace or Group Coordinator selects from 4, 6, 8, or 12 weeks.

 

I forgot my password

You can reset your password by clicking 'forgot your password' on the login page. Once you enter your email address you used to set up your account, we'll send you a temporary password which you can use to login. You will then be redirected to change your password to something you will remember.

 

I have reset my password and I still can’t log in

You may have made an error in your email address when you registered for the program. You will need to contact us so we can check your email address.

 

What happens if I don’t log in for a while?

If you haven’t logged in for a couple weeks during the challenge, we’ll send you a reminder email to keep tracking your healthy habits. You will remain in the challenge.

 

I haven’t received any emails yet, why is this?

It’s possible your emails may have been filtered as spam. Check your junk mail. To avoid this happening, you can add our email address to your ‘safe senders’ list. If you still can’t find any emails, contact us immediately and we will investigate.

 

I would like to promote this program to my clients/colleagues, how can I do this?

You can share the page via Facebook and Instagram, email the website link or pass on our details so people can give us a call. If you are a Workplace or Group Coordinator, there are templates and tools available in your dashboard to share with your colleagues. 

 

Why do I need to give my information?

Besides providing feedback to you about your health risks and behaviours and showing you your progress, we need to make sure the program works and that it is well-received by you, our target audience. We do this by asking you about your knowledge, attitudes, and health behaviours, as well as getting feedback about the program. By accepting the terms and conditions, you have agreed to Diabetes WA using your de-identified information in this way. If you have any concerns about this, please contact us. Collecting this information also helps to ensure that programs like this one remain free of charge.

 

What browsers have optimum functionality for general use of the site and why?

Latest versions of Internet Explorer, Chrome, Firefox and Safari. These browsers support CSS3 and HTML5 that is used as the underlying technology for this site to work properly. You must also ensure that JavaScript is enabled.

Many government and corporate IT environments issue users with older versions of the web browser Internet Explorer. Despite being alerted for many years that those versions pose a security threat and a horrible user experience they still persist with them. You should not be using anything older than IE 10 for this site to work properly.

 

How do I know I know my browser version?

Visit http://supportdetails.com and it will give you your browser version, screen resolution and more.

 

The buttons aren't working when I click on them, what do I do?

Make sure that you're clicking on the text inside the button, rather than on the white space.

 

Can I link my Get on Track Challenge and My Healthy Balance accounts?

You can use the same login for both accounts, but you still need to set up a new account with each. Data does not carry over as both programs have different requirements.

 

What are cookies and why does Get on Track Challenge use them?

Cookies are small bits of data that we store in your web browser, and must be enabled for you to register and use the Get on Track Challenge website. We require you have cookies enabled for two reasons. Firstly so that we can remember you and welcome you back when you return to the Get on Track Challenge website, and secondly so we can ensure the security of the data that your browser sends us.

I am a Coordinator and would like to contact my group, how do I do this?

Please email support@getontrackchallenge.com.au and we can supply you with a list of email addresses for your group. 

Is there any merchandise available for people wanting to promote a Challenge in their workplace?

There is some merchandise available upon request. Please be aware that this is entirely subject to availability, and would need to be picked up from our Subiaco office. Please email support@getontrackchallenge.com.au to find out more. 

 

1 Lally P, van Jaarsveld CHM, Potts HWW, Wardle J. How are habits formed: Modelling habit formation in the real world. Eur J Soc Psychol. 2009; 40(6):998-1009. DOI:10.1002/ejsp.674